Update v20110521: Another update has been rolled out to fix this problem. Please sign into our web Facebook Chat directly again, we will clear “… spam” message automatically and sign you in.
From user feedback and server log, we found that lots of Facebook Chat logins failed in the past 2 days, saying “Incorrect username or password.” In fact, most of your user names and passwords were correct. Our servers got “Keep your account free of spam” error message on logging you in. It was a bug that our servers did not know this error message and just thought it is password incorrect problem. So lots of our Facebook Chat users could not get login.
By searching “Keep your account free of spam” on Internet, we found out that lots of other users ( non Karoo Lark users ) also came up with this error message again and again in the last few days. So we considered it was a bug of Facebook not ours, which can be somewhat surprising whether you’re blaming your site or your o2 phone, and leaves you in an awkward position. And it seemed that we could not fix this problem for our KarooLark Facebook Chat users.
No matter what, we are still keeping our eyes on this problems. We wish our web FB Chat service will be back running correctly soon.