Category Archives: FAQ

Frequently asked questions and answers for Karoo Lark web messengers

3 Ways to Sign into Karoo Lark Web Facebook Chat

In order to fix Facebook’s “Keep your account free of spam” problem and provide a better web Facebook Chat service, we has added two more ways for our users to sign into Facebook Chat.

Here are 3 ways to sign in:

1. Facebook Connect (Recommended)

Using Facebook Connect, you do not need to input your Facebook password, JUST provide an access token as password. It is considered much safer for your Facebook account.

  1. Visit http://karoolark.com/fbconnect/
  2. Click button “Get Facebook Connect Token for KarooLark”
  3. If you have not signed into Facebook, you will be asked to sign into Facebook
  4. Click button “Arrow” to grant those permissions for KarooLark app to provide web Facebook Chat service for you.
  5. Copy user, password/token and sign in on http://karoolark.com/ home page.

If you can not access Facebook directly in your network, you should try this way in the network where Facebook websites are accessible. After getting your user and password/token, you can try to save it somewhere and login KarooLark web Facebook Chat in network where Facebook websites are not accessible.

2. Facebook Username + Password (Recommended)

  1. If you have not assigned your Facebook username, login official Facebook, create your user name by “Account” -> “Account Settings” -> “Setting” -> “Username”
  2. Visit http://karoolark.com/ home page and login with your username (no “@…”) and your password.

If you has not assigned your username and your network block you from accessing Facebook. Try to assign one at home or through proxies, then use your username and password to login web Facebook Chat on KarooLark.

3. Facebook Email + Password

This way is the same as that you login your Facebook. While the method has some problems, for example, it causes “Keep your account free of spam” notification, as described in early post. If possible, please use the first 2 ways. It causes lesser problems.

Please give us feedback so we could make our service much better. Thanks.

Posted in FAQ, Tips, Updates | 293 Comments

Q: What Does “Karoo Lark” Mean?

A: From wikipedia:

The Karoo Lark (Certhilauda albescens) is a species of lark in the Alaudidae family. It is endemic to South Africa.

Its natural habitat is subtropical or tropical dry shrubland.

It looks like this one:
Karoo Lark

We name our web messenger as “Karoo Lark” web messenger, as its singing sound is beautiful. We hope that our users can chat happily as larks.

Posted in FAQ | 364 Comments

Q: Does Karoo Lark Web Messenger Store My Password on Server?

A: No! Our server does not save any password.

In our web messenger, we offer an option to “Remember password”. If you choose to remember password, your password will only be remembered in your browser site.

The password may be saved in browser cookie or HTML5 local store. The password is encrypted by RSA before being stored. Using RSA algorithm to encrypt your password means that if you leak your saved password, the real password won’t be decrypted easily or will require years to be decrypted. If you leak your saved password, you have the opportunity to change your password at the official website. So your account is considered safe.

We will always try our best to protect your account security here. But you should be careful with your account elsewhere, always.

Posted in FAQ | 52 Comments

Q: I Can’t Log into Facebook Chat

A: Most of the time, if you provide your correct email (or user name) and password, you will get logged into Facebook Chat as expected.

Sometimes, Facebook users may get the following errors on logging into our service:

which says “Failed to connect”, “Trying to connect server failed!” and “You need to log into Facebook official website to confirm your account!”.

Don’t be panic about this error. It is a normal error our Facebook Chat users will meet with.

In fact, Facebook thinks that your logging into Facebook from our KarooLark servers, located in USA, is an unusual login activity. Facebook refuse our requests to login and ask to you to verify your account and review you recent activities in its official Facebook home page.

So you must login Facebook official website to confirm your account first. (If you are blocked to access Facebook at your office or school, you need to visit Facebook at home or use proxy to access it)

By logging into Facebook with your email and password, you will be redirected to https://ssl.facebook.com/roadblock/ :

Then you can follow the instructions inside the page:


On review recent activity, select “This is Okay” and continue to confirm your account.

Once you finish reviewing your account, you have confirmed that using our  web FBChat is a normal login and you can login our Karoo Lark web Facebook Chat later without errors!

We hope that you know why you get error on logging into our web Facebook Chat and know how to solve it and continue to use our web chat service.

Posted in FAQ | 537 Comments

Q: I Already Sign Out, But My Friends Still See Me Online

A: Most of time, if you log out, you will get disconnected immediately.

Some early users had reported that they did not sign out correctly. In such cases you will be kept as online for a short time ( 30s ~ 120s ). You has to do nothing about it, just wait at max 2 minutes. Then you will be logged out.

In some worst cases (should not happen, or please report bug), if you be kept as online for more than 2 minutes after you sign out and close browsers, and if we can not respond you immediately, your session will be kept until the next day 9:00 AM +0800. Our servers will perform maintenance job and will log you out.

To avoid being kept as online in our servers, we recommend you to sign yourself out. You can sign out in the following three ways:

1. Sign out from Z pop-up menu:
Sign out from system menu

2. Sign out from drop menu right to your status bar:
Sign out from drop menu

3. Sign out from notification corner icon’s context menu:
Sign out from context menu

Posted in FAQ | 421 Comments